Shipping & Returns
Shipping
We ship throughout New Zealand. Orders are typically dispatched within 1–3 business days. Delivery times vary by location but are generally 2–5 business days for North Island and 3–7 business days for South Island and rural areas.
Free shipping is available on orders of NZD 250 and over.
Flat rate shipping applies to orders under NZD 250:
- Under NZD 50 — NZD 7.99
- NZD 50–99.99 — NZD 9.99
- NZD 100–249.99 — NZD 11.99
Tracking
Most shipments include carrier tracking. Once your order is fulfilled, you'll receive a dispatch confirmation email containing your tracking link. You can also access it at any time from your order status page — open the link in your original order confirmation email and click the tracking number or carrier link to follow your delivery in real time.
International Shipping
United States: Served through our dedicated US market with carrier-calculated rates at checkout via Collective.
Rest of World: International shipping is available to select destinations. Rates are calculated at checkout based on your location and order weight.
Returns
We want you to be completely satisfied with your purchase. If you're not happy with your order, please contact us within 14 days of receiving your item.
To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
How to Return
To initiate a return, please email us at admin@OK.fish with your order number and reason for return. We'll get back to you with instructions within 2 business days.
Refunds
Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
Contact Us
If you have any questions about shipping or returns, please don't hesitate to get in touch at admin@OK.fish or call us on 0274046815.
